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# EDSS

## Pages

- [Home Page](https://edss.org.uk/) - Immediate help, advice and action after fires, floods and other disasters For practical advice on what to do in the days following an incident, see our Recovering After a Fire, Flood or Emergency Incident guide. How we support the public Incident occurs (fire, flood, other property damage) The Incident Commander or Fire Control Operator alerts
- [Policies & Statements](https://edss.org.uk/policies-statements/) - At Emergency Damage Support Services (EDSS), we are committed to operating responsibly, transparently and inclusively. This section provides information about how we operate our website, how we use cookies, our approach to accessibility and modern slavery, and the terms that apply when using our website. Please select a policy or statement below for further information.
- [Modern Slavery Statement](https://edss.org.uk/modern-slavery-statement/) - Emergency Damage Support Services (EDSS) is committed to preventing modern slavery, forced labour, human trafficking and all forms of exploitation in every aspect of our work. Although EDSS is not legally required to publish an annual Modern Slavery Statement under Section 54 of the Modern Slavery Act 2015, we recognise our responsibility as a registered
- [Terms & Conditions](https://edss.org.uk/terms-conditions/) - Welcome to the Emergency Damage Support Services (EDSS) website. By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue using the website. These Terms and Conditions apply to all visitors and users of the EDSS website. About EDSS Emergency Damage Support Services
- [Disclaimer](https://edss.org.uk/disclaimer/) - The information provided on the Emergency Damage Support Services (EDSS) website is intended to provide general guidance about the support and services available following a fire, flood or other emergency. Whilst EDSS makes every reasonable effort to ensure the information published on this website is accurate and up to date, we cannot guarantee that all
- [Cookie Policy](https://edss.org.uk/cookie-policy/) - Emergency Damage Support Services (EDSS) uses cookies to help our website function effectively, improve your browsing experience and understand how our website is used. This Cookie Policy explains what cookies are, why we use them and how you can manage your preferences. What Are Cookies? Cookies are small text files that are stored on your
- [Accessibility Statement](https://edss.org.uk/accessibility-statement/) - Emergency Damage Support Services (EDSS) is committed to ensuring our website and the information we provide are accessible to as many people as possible, regardless of ability, technology or individual circumstances. We believe that everyone should be able to access information about our services and the support available following a fire, flood or other emergency.
- [Complaints procedure](https://edss.org.uk/complaints-procedure/) - At Emergency Damage Support Services (EDSS), we are committed to providing a professional, compassionate and high-quality service to everyone we support. We welcome feedback from residents, partner organisations, Fire & Rescue Services and members of the public. Whether you wish to make a complaint, pay a compliment or suggest an improvement, your feedback helps us
- [GDPR Privacy Notice](https://edss.org.uk/gdpr-privacy-notice/) - Emergency Damage Support Services (EDSS) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. As a registered charity, EDSS provides practical support, information and assistance to people affected by fire, flood and other emergencies. To provide these services safely and effectively, we need to collect and process certain personal
- [Recovering After a Fire, Flood or Emergency Incident](https://edss.org.uk/recovering-after-a-fire-flood-or-emergency-incident/) - When the emergency services leave, many people expect things to start returning to normal. Unfortunately, this is often when the reality of the situation begins to sink in. Whether you have experienced a house fire, flooding, storm damage, a burst pipe or another emergency, the days that follow can feel confusing and overwhelming. There are
- [Case Studies](https://edss.org.uk/case-studies/) - EDSS has already provided help and support to homeowners, private tenants, social tenants and business owners who have faced uncertainty and difficulties in the aftermath of a disaster. Here are just a few examples:
- [Meet the people](https://edss.org.uk/meet-the-people/) - Meet the people Trustees James SouthJames leads EDSS as a CEO and Trustee. A serving Firefighter in the UK, James brings frontline operational experience and a clear understanding of the moments when residents and businesses are most in need of support. Alongside his fire service career, he founded EDSS to bridge the gap between emergency
- [What to do next](https://edss.org.uk/what-to-do-next/) - If you've experienced damage to your property, it's important to take the right steps as soon as possible to minimise further loss and ensure you are prepared for the coming weeks and, in some cases, months. Here's a simple guide to follow to help you during this period: Secure the property Make temporary repairs to
- [What we do](https://edss.org.uk/what-we-do/) - What we do Immediate help, advice and action after fires, floods and other disasters EDSS is a registered charity that delivers immediate, practical support to members of the public once instructed by the Fire and Rescue Service. Our involvement begins in the critical hours and days following incidents such as fires, floods and other emergencies.
- [Contact EDSS](https://edss.org.uk/contact-edm/) - Contact EDSS If you think EDSS could be of assistance to your Fire and Rescue Service, please get in touch. Call: 0333 202 1019 Email: enquiries@edss.org.uk Registered Charity Number 1200781
- [Emergency Services](https://edss.org.uk/emergency-services/) - Benefits to the Fire Service While the emergency service deals with the incident and provides whatever support is needed on the ground, EDSS will contact the property owner or resident and start working quietly and efficiently behind the scenes. In agreement with the Incident Commander, one of the first actions may be for EDSS to
- [Professional Support Network](https://edss.org.uk/professional-support-network/) - Professional Support Network EDSS' work is supported by a network of contractors and specialists. Access to this network offers a major benefit to the people EDSS helps as it means they don’t have to search for firms and organisations themselves, often at very short notice and in stressful emergency circumstances. It also helps to take
- [Case studies](https://edss.org.uk/case-studies-2/) - Water Damage in Peterborough EDSS were contacted by Peterborough Volunteer fire station to assist with a leaking pipe. The Fire Service were initially contacted due to an elderly lady in distress, who had fallen through her wooden floor which was void underneath with a four-foot depth. On inspection it was discovered that the property had
- [Feedback](https://edss.org.uk/feedback/) - Explaining what we do, our objectives and how we aim to help members of the local community alongside the Fire and Rescue Service are arguably just words on a page. The challenge is bringing those actions to life. The reality is a Fire and Rescue Service will take thousands of emergency calls each year, many
- [Help Page](https://edss.org.uk/help-page/) - This is title A nice tagline comes here This is normal text Our emergency advice line is available to anyone who has been affected by a disaster in their home or at their business premises. Our support staff offer practical help in the initial hours and days following the incident. This is green title Securing
- [Funding](https://edss.org.uk/funding/) - A nice tagline comes here EDM is a charity and depends on donations and sponsorship to continue its work helping people whose lives have been devastated by fire, flood or other incident. EDM accepts donations from private individuals and from companies whose services are used by the people we help.
- [Trustees](https://edss.org.uk/trustees/) - Provide practical advice when it is needed mostLorem ipsum dolor sit amet, consectetur adipiscing Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur molestie mi massa, ac elementum ipsum ultrices vitae. Integer eget sem cursus, luctus lectus id, vulputate nulla. Nullam orci nisl, lacinia egestas purus sed, pulvinar aliquam lectus. Etiam suscipit fringilla ipsum, vel