Terms & Conditions

Welcome to the Emergency Damage Support Services (EDSS) website.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue using the website.

These Terms and Conditions apply to all visitors and users of the EDSS website.

About EDSS

Emergency Damage Support Services (EDSS) is a registered charity providing practical support, information and assistance to people affected by fire, flood and other emergencies.

Our website has been created to provide information about our services, support available following an emergency and other resources that may be helpful to residents, partner organisations and members of the public.

Use of This Website

You may use this website for lawful purposes only.

When using this website, you agree not to:

  • Use the website in any way that breaches any applicable law or regulation.
  • Attempt to gain unauthorised access to our website, servers or systems.
  • Introduce viruses, malware or other malicious software.
  • Copy, reproduce or distribute website content without permission, except for your own personal, non-commercial use.
  • Use the website in a manner that could disrupt or impair its operation.

Information on This Website

EDSS makes every reasonable effort to ensure that the information published on this website is accurate, current and helpful.

However, the information provided is intended as general guidance only and should not be relied upon as legal, financial, insurance or professional advice.

Where specialist advice is required, you should seek advice from an appropriately qualified professional.

Partner Organisations

EDSS works with a number of approved partner organisations that may be able to provide specialist assistance following an emergency.

Information about these organisations is provided to help residents understand the support that may be available.

Any decision to use the services of a partner organisation remains entirely your choice. Any agreement for services is between you and the organisation you choose and not with EDSS.

External Websites

This website may contain links to third-party websites for your convenience and information.

EDSS has no control over the content, availability or privacy practices of external websites and accepts no responsibility for their content or services.

The inclusion of a link does not necessarily imply endorsement of the views, products or services provided by that organisation.

Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, photographs and downloadable documents, is owned by or licensed to EDSS.

You may download or print material for your own personal, non-commercial use.

You must not reproduce, modify, distribute or publish any website content without the prior written permission of EDSS.

Website Availability

Whilst EDSS aims to keep this website available at all times, we cannot guarantee uninterrupted access.

We may suspend, withdraw or update the website from time to time for maintenance, security or operational reasons without prior notice.

Limitation of Liability

Nothing within these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded.

To the fullest extent permitted by law, EDSS accepts no liability for any loss or damage arising from the use of this website or reliance on information contained within it.

Privacy and Cookies

Your use of this website is also governed by our:

  • Privacy Notice
  • Cookie Policy
  • Accessibility Statement
  • Disclaimer

We encourage you to read these documents to understand how EDSS manages your information and operates its website.

Changes to These Terms

EDSS may update these Terms and Conditions from time to time to reflect changes in legislation, guidance or the way our website operates.

The latest version will always be published on this page.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions or the EDSS website, please contact us:

Email: [email protected]